1- Why Need Arises

State Government establishments are functioning as extended arms of the Government to maintain socio-economic equilibrium in the entire Sate. With the increased information base and Public expectation, need arises for not only automate the processes but also possible business process re-engineering. The objective of any such Project Implementation is to utilize the prevailing technologies for strengthening and efficiency improvement of the functioning. This requires major analysis and planning to get the desired result after Project Implementation.

Most of the Government establishment does not have proper infrastructure to perform such analysis and planning. The role of UPLC as IT Consultant is to ANALYSE, ADVICE and ACT with functions as :

ANALYZE : What do I have today, and where do I want to go?

• Existing procedures and organizational structure
• Financial Status
• Information Technology Infrastructure
• Human Resources, skill and Knowledge Capital
• User Perception of Problems in existing system
• Future Vision Plans

ADVISE: How and where IT can help

• Critical and Bottleneck areas, which requires business re-engineering
• Feasibility of IT implementation

ACT: How to achieve the suggested Goal

• Master Program Plan
• Project Plans and Milestones
• Resource Requirements
• Change Management Plan

UPLC not only does the planning, but also helps the Client in identification and selection of implementing agencies for various works to be performed under the planned Project and also does the regular monitoring to ensure that the Project is executed as per the Plan and desired Goals are achieved.

An IT Consultant needs to possess the following skills:

• Advisory skills
• Technical skills
• Business skills
• Communication skills
• Management skills
• Advisory Language Skills
• Business and Management Language skills
• Technical Language skills

UPLC has a panel of major IT Consultant of the Country having expertise in various verticals of the Government Domain. Depending on the Client’s requirement, UPLC selects a consultant best fit for the Client requirement through a transparent process

1.1- IT Consultancy :

The Information Technology (I.T.) Act, 2000 enacted by the Government of India provides the necessary legal and regulatory frame work in which we will use IT in our daily lives. This law has created the right environment for the entry of the private entrepreneur and at the same time, define the standards of services to the consumers and mainly to the rural masses.

U.P. Electronics Corporation Ltd (UPLC) is the nodal agency appointed by the Government of Uttar Pradesh to provide IT/ITES solutions to the departments. One of the main objectives of the State Government’s IT effort is to provide speedy, transparent, accountable and efficient conduct of Government Systems and Delivery of Services. The Government of UP intends to use Information Technology as a tool to reduce poverty. The Government is the largest service provider to the rural masses who are handicapped by the lack of information. UPLC, being the nodal agency is committed to provide the necessary inventories for the spread of IT based education, health care, agriculture and allied information in the rural areas.

Five basic principles of IT consulting are:

• Focus on the Relationship:Understanding the personality and expectations of client, client organization and all other stakeholders
• Clearly Defined Role: Defined roles and responsibilities for both clients, other stakeholders and consulting team
• Visualize Success: Helping the client see the end at the beginning
• You Advise, They Decide: Client is the best person to decide
• Be Oriented Towards Results: Ensuring that the solution addresses end user concerns, user training, implementation and maintenance constraints

UPLC has empanelled organization having high skill set in the field of Information Technology Consultancy and provide services to our valuable clients based on the above five principles. We provide end-to-end consulting solution to our clients and help them in achieving, what has been visualized at the conceptualization stage with best possible ROI.

2- PROCEDURE FOR EMPANELMENT OF IT CONSULTANT WITH UPLC:-

2.1 Objective

The objective of empanelment of IT Consultant(s) is to provide Consultancy Services to UPLC to improve the Quality of Proposals being Submitted by UPLC and to the Government Departments following the standard quality checks, Maintain transparency in Selection of suitable Executing Agency, achieve highest success rate for Solution Implementation by monitoring the Implementation Process and improve the quality of deliverables by imposing the Key Quality Indexes for each deliverables.

2.2 Eligibility Criteria for IT Consultant

UPLC invites Online proposals for Empanelment of I.T. consultant(s) to provide Consultancy Services to UPLC and/or to the State Government Departments on behalf of UPLC for implementation of e-Governance projects/ schemes and any other services provided by UPLC to Government Agencies/. Bids are evaluated to determine whether they are complete and meet all the eligibility criteria and other terms & conditions of the tender. Any bid or bids not fulfilling these requirements shall be liable to be rejected. The details of eligibility criteria are as under:-

1. The Bidding Company should be in the business for providing Consultancy services for F more than three years as on date.
2. The Company must have more than or equal to turnover of average Rs 5.00 crores (rupees five crores) per annum during last three financial years aggregating more than or equal to Rs 15.00 crores (rupees fifteen crores) in the last 03 (three) financial years in the area of providing Consultancy Services.
3. The Company should preferably have positive net worth in the last three audited financial years and Company should not be loss making. Audited Balance with Profit/(Loss) Statements along with its schedule and the certificate from their Chartered Accountant auditors for last three financial years to be submitted along with the e-Bids.
4. The Company should have executed minimum of 03(three) assignments in IT consulting services similar to the scope of works as mentioned in the RFP each worth of Rs 40.00 lakhs (rupees forty lakhs only) or above during last 03 (three) financial years. Work orders/Completion certificates to be provided along with the eBids.
5. The Company should have resources of persons (with requisite qualification) skill and experience on a permanent basis to undertake the activities as stated in “Scope of Work”
6. The Company should have more than 20 (twenty) technical manpower on a permanent basis. Minimum 05(five) IT consultancy professionals must be on permanent basis. The Company should have proven expertise in the field of offering Information Technology Consultancy services to large Government departments on IT projects.
7. The Company should have a valid CMM 5 level or ISO: 9001:2008 Certification for providing consulting services in the area of Information Technology.

2.2.1 Scope of Work

The scope of the consultancy work proposed to be outsourced by UP Electronics Corporation may be categorized under following heads:

1. Consultancy for Preparation of RFP based on Study of Requirements, Evaluation of RFP Bids and Finalization of System Integrator (SI)
2. Consultancy for Evaluation and Monitoring of Project Implementation.
3. Consultancy for Solution Design and DPR preparation

2.2.2 Scope of Work for “Consultancy for Preparation of RFP based on Study of Requirements, Evaluation of RFP Bids and Finalization of System Integrator (SI)”

The scope of work under this category shall include all the work required to select a suitable Implementation Partner for UPLC to execute the work order received by UPLC. The prime works involved under this category shall be:

• Drafting and Finalization of RFP to be floated for selection of empanelled Implementation Partner of UPLC for a particular Work Order.
• Conduct a Pre-Bid Meeting on behalf of UPLC
• Prepare reasonable replies for all the clarifications sought by the SI partners during the pre-Bid Meeting or otherwise before the specified deadline.
• If required, update the RFP
• Evaluate the Technical Bids Submitted against the RFP and prepare a Comparison Chart as per the Evaluation Criterion depicted in the RFP.
• Finalize the Technically Short listed Partner List for opening of Financial Bids.
• Prepare a suitable Working Agreement and/ or SLA for the Work Order, which is to be signed between Selected SI Partner and UPLC.

2.2.3 Scope of Work for “Consultancy for Evaluation and Monitoring of Project Implementation”

The scope of work under this category shall include all the work required to ensure the Quality of the Deliverables, monitor the Progress of the Project. The prime works involved under this category shall be:

• Define the Standards for all type of deliverables as per the Agreement/ SLA.
• Conduct regular reviews at UPLC with the SI partner for Project Status Monitoring.
• Arrange review meetings at Customer end on behalf of UPLC to update the current Status.
• Evaluate all the deliverables submitted by SI partner to UPLC as per quality standards and submit a report to UPLC.
• Collect Customer Feedback Form from Customer on Behalf of UPLC.
• Help UPLC in maintaining a Backup Library for All Deliverables including Application Source Code.
• Ensure the Version Control to be maintained at UPLC
• Ensure the Project Closure and formulate Process for Support / Warranty activities.
• Capacity building and Training needs analysis.

2.2.4 Scope of Work for “Consultancy for Solution design and DPR preparation”

The scope of work under this category shall include all the work required to submit a Techno-Commercial solution to the end customer or any Government Department may desire to hire Consultancy Services up to DPR preparation. The prime works involved under this category shall be:

• Preamble – about department
• Vision Objectives
• Existing structure Functions of the department.
• AS IS Process
• TO BE Process.
• Identification of G2C, G2G, G2E and G2B Services.
• Functional Information System.
• Existing Hardware Infrastructure.
• Proposed Architecture.
• Proposed Infrastructure.
• Proposed System Software and Licenses.
• Phasing of Modules.
• Costing for complete IT Solutions including Hardware, System Software and Application Software.
• Prepare suitable BOM for IT infrastructure requirement with Budgetary Costs.
• Effort Estimation for Application Development and other IT enabled Services
• Cost Benefit Analysis Tangible and non-tangible benefits and pay back period

Above is a broad level Scope of Work and may vary from assignment to assignment.

3. Selection of Service Providers

The evaluation of the proposals shall be carried out by Consultant Evaluation Committee (CEC) in two stages. Evaluation of Technical Proposal/ Quality

1. Proposals without Bid Processing Fee and Earnest Money Deposit (EMD), unsigned and incomplete, not responding to the TOR fully and properly and those with lesser validity prescribed in RFP will be summarily rejected as being non responsive.
2. 2. Short Listing of only those consultants will done who score the minimum qualify marks (as per the standards of the corporation) for technical proposals.

3.1 Selection Procedure

1. In case of receipt of an enquiry regarding development of Application Software and related activities, in UPLC from the client department, (relating to the scope of work defined at serial (a) and (b) in Section III: Terms of Reference and Scope of Works of this RFP),
   
   

   UPLC shall study project requirements in consultation with the client department. The estimated project cost along with the detailed scope of work will be submitted by UPLC to the client department to get the order in favour of UP Electronics Corporation Limited.

   And in case the work order is received by UPLC, then the details of the work, scope of the work, estimated cost, time schedule etc will be circulated amongst the empanelled IT Consultants with demonstrable competence in the required field(s).

   The above empanelled consultants will submit their financial proposal/quotation to UPLC within stipulated time period and if project demands then consultants may be asked to submit their Techno-commercial proposals to UPLC.

   Selection of Consultant will be based on the proven competence and lowest quotation.

2. In case any client department asks for Consultancy Services as per scope of work defined at Serial (c) in Section III: Terms of Reference and Scope of Works of this RFP, UPLC shall study project requirement in consultation with the client department. Then the details of the work, time schedule etc will be circulated amongst the empanelled IT Consultants with demonstrable competence in the required field(s).
   
   

   The above empanelled consultants will submit their proposal/quotation to UPLC within stipulated time period and if project demands then consultants may be asked to submit their Techno-commercial proposals to UPLC. Selection of Consultant will be based on the proven competence and lowest quotation.

4 . Period of Empanelment

The empanelment of the IT Consultant is for a period of one year from the date of issuance of letter of empanelment after which the empanelment may be renewed on request of the IT Consultant.

5. List of Empanelment of IT Consultant with UPLC

S.No.	Name Of Firm's And Address
1	M/s KPMG Advisory Services Limited Building No. 10, 8th Floor Tower B, DLF Cyber City, Phase –II, Gurgaon-122022 (Haryana)
2	M/s Ernest & Young Pvt. Ltd. Golf View Tober B, Sector-42, Sector Road, Gurgaon (Haryana)
3	M/s Feed Back Ventures 15th Floor, Tower 9B, DLF Cyber City, Phase-III, Gurgaon-122 002 (Haryana)
4	M/s Delloitee Pvt. Ltd. 7th Floor, Building 10, Towe B, DLF Cyber City, Phase-II, Gurgaon-122002 (Haryana)

6. UPLC’s INSTITUTIONAL CHARGES FOR IT CONSULTANCY

For Preparation of RFP based on Study of Requirements, Evaluation of RFP Bids and Finalization of System Integrator (SI), , The Corporation is charging 7% institutional charges

7- Details of important Projects which are presently in progress

S.No.	Name of Department/Organization	Job Description
1	UP State Roadways Transport Corporation.(UPSRTC)	Implementation of Intelligent Transport Management System (ITMS) for Bus operations, selection of system Integrator (SI) & Inspection of the Project.
2	IT & Electronics Department	Information Technology (IT) Policy 2012 of UP Government
3	Department of Secondary Education of UP Government.	Identification of Vendor(s) for supply and distribution of TABLET and LAPTOP computers through out the state of Uttar Pradesh
4	UP Cooperative Society	Awaited

8. Concerned Officers/Staff for IT Consultancy

S.No.	Name	Designation	Contact No.
1	Praveen Kumar	Deputy General Manager	0522-4130303 (M) +91-9235567201	Ext- 310
2	R.C. Srivastava	Joint Manager	0522-4130303 (M) +91-9721451227	Ext- 306

e-mail :- (i) md@uplclko.in (ii) uplclko@gmail.com